All Orders placed are confirmed by fax or e-mail and must be signed and faxed back to PT. LAYANDRA INDO FURNI EKSPOR or short name called  PT. LAYANDRA. PT. LAYANDRA retains the right to accept changes in confirmed orders up to a maximum of 7(seven) days after the receipt of the signed order confirmation (Purchase Order /PO).

In such cases as an order is deemed insufficient to fill a container, PT. LAYANDRA shall inform the customer and request additional items to be ordered. Such additional items should be ordered within 5(five) working days of receipt of a request for additional items. Should the customer fail to provide an order for additional items, PT. LAYANDRA reserves the right to either add additional items at its own discretion (for which the customer shall be bound to pay).

In such cases as an order exceeds 1(one) container of 20/40”, but is deemed insufficient for two containers, PT. LAYANDRA shall inform the customer and request a list of items to be excluded from the order.
Such list must be faxed to PT. LAYANDRA within 5(five) working days of receipt of a request for such list. Should the customer fail to provide such list, PT. LAYANDRA reserves the right to exclude items to be considered as backorders. Backorders shall always take precedence over any new order received.

PT. LAYANDRA. will use standard packing for items purchased ( paper oil –to protect items from dust etc. plus single phase paper with single cartoon if necessary ).
Any additional materials used for packing will be charged separately and subject to be discussed.
Customer has the right to appoint or use its agent to handle their shipment to the destination and at the account of the customer.
Stuffing and loading costs or so called local handling costs for items purchased is subject to paid by the customer at approx. $250 per container.

Shipping insurance is available at customer’s request.

1. The company can accept Irrevocable Letter of Credits (L/C) with the following terms: 

a.       Partial Shipment is allowed

If for any reason a customer cannot take possession of an ordered container once it has reached its destination, then the customer shall be held responsible for all costs incurred.

Complaints about quality of container contents shall be accepted if they total volume more than 5% of the total value of the container, such claims must be made within 3 (three) working days of receipt of the container. All claims must be accompanied by full documentation (use Damage Report form)

Any approved compensation and/or credits shall be given to customer in the form of credit on a future container.

Hereby I accepted the terms and conditions as set above and for additional terms and/or conditions are subject to be amended on a separate sheet (if any)